Legal
Refunds & Returns
Last updated: October 2026
1. Scope
This policy applies to purchases made through the Garage Equipment Service (Pty) Ltd ("GES") online shop. It should be read together with our Terms & Conditions. Your rights under the Consumer Protection Act 68 of 2008 ("CPA") and the Electronic Communications and Transactions Act 25 of 2002 are not affected by this policy.
2. Cancelling an order
You may cancel an online order within 5 business days of placing it, without giving a reason, provided the goods have not yet been dispatched. Email info@ges.co.za with your order number and we will confirm the cancellation. Once goods have been dispatched, the returns process below applies instead.
3. Returns
To return an item, email info@ges.co.za within 5 business days of delivery with your order number, the item and the reason for the return. Do not send anything back before we confirm the return and give you a return reference. Returns must be addressed to the branch we confirm, and the item must be in its original condition and packaging.
4. Condition of returned goods
Returned items must be unused, complete with all parts, accessories, manuals and original packaging, and free from damage, marks or wear. Items that show signs of installation, use, tampering or neglect may be refused, or refunded in part. Heavy equipment must be returned in a condition that allows it to be resold, and we may inspect it before approving a refund.
5. Faulty, damaged or incorrect items
If your item is defective, damaged in transit, or not what you ordered, contact us within 5 business days of delivery (or, for a latent defect, within a reasonable time) with your order number, photographs and a short description. We will arrange collection and, at our discretion, repair the item, replace it, or refund the purchase price and return carriage. Goods returned under this clause are returned at our cost.
6. Change of mind
If you simply change your mind, you may return an item in the condition described above within 5 business days of delivery. In this case you are responsible for the return transport cost, and any delivery charge we paid to send the item to you is not refunded. Items made to order, cut-to-length or specially sourced goods, and hazardous chemicals or consumables that have been opened, cannot be returned unless faulty.
7. Exchanges
If you would prefer a different size, model or product, tell us and we will arrange an exchange where stock allows. Where the replacement costs more, we will ask for the difference before dispatch; where it costs less, we will refund the difference using the method below.
8. How refunds are paid
Approved refunds are made to the original payment method within 10 business days of us receiving and inspecting the returned goods, or of the cancellation being confirmed where nothing was dispatched. Card payments made through our secure online checkout are reversed to the card used. Where a refund cannot be made to the original method, we will pay into a South African bank account in your name. Refund timing after we release payment depends on your bank or card provider.
9. What is not refundable
Refunds are not due where the item was damaged by misuse, incorrect installation or normal wear; where an order is cancelled after dispatch (unless the item is faulty); or for download-only documents that have already been supplied. Delivery, handling and specialist freight charges are refunded only where the item was faulty or incorrect.
10. Large and heavy equipment
Bulky items such as lifts, compressors, wash bays and tyres may need specialist transport for collection. Tell us the item, its weight and its dimensions when you request a return so we can quote the collection cost, which is deducted from the refund unless the item was faulty or incorrectly supplied.
11. Service, installation and quotes
This policy covers goods sold online. Service call-outs, installations, quotations and bespoke workshop work are handled under the relevant agreement, and deposits or call-out fees already incurred are not refundable.
12. Contact us
For any refund or return query, email info@ges.co.za with your order number, or call Johannesburg on (011) 402 6277, KwaZulu-Natal on (031) 301 5861 or Cape Town on (021) 905 6366. You may also lodge a complaint with the Information Regulator or the relevant consumer authority if we cannot resolve the matter.
13. Changes to this policy
We may update this policy from time to time. The version published on this page applies to orders placed at the time of purchase.
